Returns

We hope that you are delighted with your purchase, but if for any reason you are not happy with an item in your order, we would be pleased to replace or refund that item, provided it is returned in original and unused and complete condition with explanation within 2 weeks of purchase (we do not accept part strands or items that have been unstrung, for instance - the item must be in original and saleable condition).

The refund amount will be made less any discount, plus if:
- the remaining order total would not have qualified for a discount then the refund will be less the total discount.
- and/ or if the remaining order total would not have qualified for free postage then the refund will be less the appropriate postage rate ta the time of the order. 

We recommend that you use a signed for or tracked service and pack securely, as we cannot be held responsible for any lost items, and we can only be responsible for items which are returned on confirmed receipt delivery service, once the delivery is confirmed. Your refund will then be processed, less the postage and packing costs - where free postage has been given, we reserve the right to charge an amount relevant to that delivery where we feel it appropriate; we also reserve the right to charge 15% as a restocking fee where we feel it is appropriate. Please note, under no circumstances do we give refunds on books, magazines, kits, specially ordered items, and items cut or made to customers measurements (ie chain, ribbon & wire or pendants that have had bails fitted to them at the customers request), correctly supplied, as these items are not returnable; tools are a consumable item and are guaranteed for 6 months from date of purchase. 

Return to:
BeadAddict
8 Charter Close
Sale
Cheshire
M33 5YG
United Kingdom